Store Privacy Policy

This privacy policy ("policy") will help you understand how Farination Pty Ltd (ACN 441 617 753) ("us", "we", "our", “Farination”) uses, stores, discloses and protects the data you provide to us when you visit and use https://www.superbee-austrlaia.com.au/ ("website", "service").

We respect your privacy and are committed to the Australian Privacy Principles (APP) contained in the Privacy Act 1988 of the Commonwealth of Australia (Privacy Act), and we reserve the right to change this policy at any given time. Updates of this policy will be published on the website. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. In any event, by continuing to use the website, following any changes, you will be deemed to have agreed to such changes.

What Personal Data do we collect?

The kind of personal data that we collect from you will depend on how you use the website. The personal data which we collect and hold about you may include:

personally identifiable information such as your name, contact information, addresses, email addresses, phone and facsimile numbers;

demographic information such as your gender, age or date of birth, hometown and interests;

financial data such as payment and banking details, including credit card information;

mobile device and server data such as your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the websites, ad data, IP address and standard web log information;

details of the goods and services we have provided to you or you have enquired about, including any additional information necessary to deliver those goods and services and respond to your enquiries;

any additional information relating to you (such as interests and preferences) that you provide to us through our website or app, paper forms, through any online presence or through other websites or accounts from which you permit us to collect information;

any other Personal Data that may be required to facilitate your dealings with us.

By voluntarily giving us personal data, when you subscribe, register or transact with us, when you visit the Superbee Australia website or when you choose to make an order or by participating in any chats, blogs or following us on any social media channels (such as Facebook, Twitter, LinkedIn and Instagram) you consent to our collection, use and disclosure of your Personal Data in accordance with this policy and any other arrangements that apply between us.

You are under no obligation to provide us with Personal Data of any kind, however your refusal to do so may prevent you from using certain features of the website and our ability to provide our goods and services.

How do we collect Personal Data?

We collect your Personal Data in many ways either directly from you, or from third parties whenever you input such information into the website, including:

when you visit, log onto or register on our website;

when you save an item;

when you join or subscribe to our newsletter program;

when you communicate with us through correspondence, chats, email, phone, in person or when you share information with us from other social applications, services or websites;

when you interact with our sites and social media channels, services, content and advertising;

from cookies;

when you make a purchase from us or enquire as to an order;

from third parties, such as our related entities, business or commercial partners, credit reporting bodies, wholesale or other customers, or your representatives; or

from publicly available sources of information.

We may also generate Personal Data about our customers from information that we have. For example, by analysing our records of a customer’s use of our products or services or the customer’s previous dealings with us.

Why do we collect, use and disclose Personal Data?

We collect your Personal Data for the primary purpose of providing goods and services to you and permits us to provide you with a smooth efficient and customised experience, including the following:

to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts

generate a personal online profile about you to make future visits to the website more personalized to assist with re-ordering from our menu.

to obtain opinions or comments about products and services and perform research and analysis to assist us to provide, develop and improve our goods and services to you

to send you support and administrative messages, reminders, updates, security alerts, and information requested by you and to respond to any of your queries and process any complaint made by you;

to send you marketing and promotional messages about our products and services, competition results, special offers, games and other information, including events, that may be of interest to you;

prevent fraudulent transactions, monitor against theft, and protect against criminal activity;

process orders, gift cards, payments and refunds;

to improve the operation or navigation of our website and where necessary inform you of changes made to our website

for our internal administration purpose and perform other business activities as needed;

to facilitate and/or comply with our legal obligations, address any issues or to resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;

we may also disclose your Personal Data to a trusted third party who also holds other information about you. This third party may combine that information to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive; and

for any other purpose not listed above which we will make clear to you at the time of collecting your Personal Data; or

for such other purposes as may be required or permitted by

You are not obliged to give us your Personal Data. However, if you choose not to provide us with all or part of the Personal Data, we may not be able to provide you with a full range of our goods and services, or inform you about the goods and services offered by us or the goods and services of other organisations.

Collection of Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as your racial or ethnic origin, sexual orientation or practices, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

If you provide sensitive information to us for any reason (for example if you provide us with health information such as information about allergies you might have) you consent to us collecting, using and disclosing that information for the purpose for which you disclosed it and as permitted in accordance with the applicable law. We will handle any sensitive information that we receive in accordance with the applicable law and this policy.

Do we use your Personal Data for direct marketing?

We may send you direct marketing communications and information about our products or services. This may take the form of phone calls, emails, SMS, in-app messaging, mail or other forms of communication, in accordance with the Spam Act and the applicable law. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link) in the marketing communications .

To whom do we disclose your Personal Data?

We may share Personal Data we have collected about you in certain situations. Your information may be disclosed to:

our employees, agents, officers and related bodies corporate;

third party service providers (including payment systems operators (e.g. merchants receiving card payments) providers that host our web servers, manage our IT, payment processing, data analysis, email delivery and those involved in the operation of our business to provide our products and services to you.

suppliers and other third parties with whom we have a commercial relationship, for business, marketing and related purposes including to third parties who perform services on our behalf for the purpose of providing you with goods and service.

professional advisers, lawyers, accountants, insurers, auditors, dealers and agents;

anyone to whom our assets or businesses (or any part of them) are transferred. You acknowledge that such transfers may occur and the transferee may decline to honour commitments we made under this policy;

specific third parties authorised by you to receive information held by us;

in certain circumstances, to third parties that require information for law enforcement or to prevent a serious threat to public safety;

other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law; and/or

We require our service providers to keep Personal Data confidential and not to use or disclose it for any purpose other than performing services for us or on our behalf.

You should be aware that some information that you upload to parts of our websites or to our social media pages may be available to be viewed by the public. You should use discretion in deciding what information to upload to such sites.

Using our website and cookies

With the use of cookies, we may collect Personal Data about you when you access our website. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser. However, certain aspects of our website may require the information collected by cookies to function and may not be available or perform optimally if the cookies function is disabled.

First-party cookies. The data we collect includes internet protocol (IP) addresses, browser type, web pages, operating system, date/time stamp. To collect this information, a cookie is set on your computer or device when you visit our website. Cookies contain a small amount of information that allows our web servers to recognize you.

Third-party cookies. We might also use other third-party services to provide you with goods and services through our website. Our website contains links that lead to other websites. These services might set up their own cookies to remember you. If you click on these links, we are not held responsible for your data and privacy protection. Visiting those websites is not governed by this policy. Make sure to read the privacy policy documentation of the website you go to from our website.

We store information that we collect through First-party and Third-party cookies or other similar tracking technologies on our website that help us track your website usage and remember your preferences to customize our website to your needs. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, the type of browser software used, the internet protocol address assigned to your computer and the previous website from which you linked to our website.

How we store and secure Personal Data

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience only and may not remain current or be maintained. Unless we have stated otherwise, we are not responsible for the privacy practices of and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our policy, so we encourage you to read them before using those websites.

Your Data Protection Rights

Where you have allowed us to collect and process certain Personal Data from you, you have certain rights in relation to the processing of your Personal Data, including the following rights:

Right of Access. You have the right to access your Personal Data from us except if we are exempt by the APP including for example, giving you that information would be a serious threat to the health or safety of others or would cause detriment to the privacy of other individuals. Where we are unable to provide you with access to all your Personal Data we will tell you why. We may also need to verify your identity when you request your Personal Data. If you would like to obtain such access, please contact us as set out below.

Right to Rectification. You have the right to ask us to correct any inaccurate Personal Data and to complete any incomplete Personal Data. We will take reasonable steps to ensure that it is corrected.

Right to Data Portability. You have the right to ask for a copy of your Personal Data held by us and you have the right to transfer such Personal Data to another entity.

Right to withdraw consent. You have the right to withdraw you consent to the use of your Personal Data.

Right to Object to Marketing. You have the right to object to further processing of your Personal Data for direct marketing purposes.

Right to File Complaints. You have the right to file complaints with the applicable data protection authority about our processing of your Personal Data if you have any concerns with how it has been handled. This includes with the OAIC and other external dispute resolution schemes, such as financial service providers and telecommunications providers.

Making a complaint

If you have a complaint about the way we have handled your Personal Data, you can contact us using the details set out below.

Please include your name, email address and/or telephone number and include as much details as possible in relation to your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable time. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner at Enquiries@Oaic.Gov.Au

Opt-out of any direct marketing activities

If you wish to opt-out of any direct marketing activities, you may do so via the link in the email or contact us by email at info@superbee-australia.com.

For further information about our policy or practices, or to access or correct your Personal Data, or if you a complaint, you can contact us using the details set out below:

Web: https://www.superbee-australia.com.au

Farination Pty Ltd

Website Terms of Use

Farination Pty Ltd (ACN 441 617 753) (‘we’, ‘our’ and ‘us’) provides you with use of and access to the Websites subject to these terms of use (‘Terms’) and our Privacy Policy. By using, browsing or otherwise accessing the Websites, you agree to be bound by these Terms and our Privacy Policy.

In these Terms:

‘Person’ means any individual, company, trust, entity, partnership, joint venture, association, corporation, body corporate or governmental agency;

‘Personal Data has the meaning given in the Privacy Policy;

‘Privacy Policy’ means our privacy policy https://www.superbee-australia.com.au/privacypolicy as amended from time to time;

‘Third Party Content’ means websites, platforms, trademarks, content, products, services, and information of other parties including their name and images and content provided to us by links to sites owned by other parties;

‘Website Information’ mean content and information contained in, displayed on or accessible through the Websites, including content or information generated on the Websites by us or on our behalf and any Third Party Content;

‘Website’ means superbee-australia.com.au/ including all password protected areas;

‘Websites’ means the Website and any other websites owned or operated by us or our related entities, subdomains of such websites and all related top-level domains, mobile sites, apps, social media channels, APIs and widgets; and

‘You’ means the person using, browsing or otherwise accessing any content or data on the Websites.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the Website.

Variation

We reserve the right to change these Terms by publishing new terms on the Website. Your use of the Websites constitutes your acceptance of these Terms as amended from time to time.

Should you object to any of our Terms or other notices on the Websites your sole option is to immediately cease your use of the Websites.

Intellectual property and ownership of content

Unless indicated otherwise all content and materials in any format on the Websites (including photographic images) and all intellectual property in the Websites is owned or licensed by us and are protected by copyright laws and treaties around the world.

Subject to these Terms, you agree that you will not infringe our intellectual property as contained in the Websites and will not modify, copy, republish, frame, distribute or communicate any part of the Websites or any information contained on or in the Websites without our written consent or otherwise use the Websites in a way which will infringe our intellectual property or other rights.

We grant you permission to download our copyright material only for private and non-commercial purposes or for purposes necessary for you to access our services. You may only reproduce or use our copyright material for any other purpose with our prior written consent, which may be given subject to such conditions as we in our absolute discretion may impose.

All rights not expressly granted are expressly reserved.

Restrictions on use of Websites

In accessing or using the Websites you agree that you will not:

use any automated device, software, process or means to access, retrieve, scrape, or index the Websites or any content on the Websites without our express written consent;

use any device, software, process or means to interfere or attempt to interfere with the proper working of the Websites;

undertake any action that will impose a burden or make excessive traffic demands on our infrastructure that we consider unreasonable or disproportionate site usage;

use or index any content or data on the Websites for purposes of competing with us in any manner that we have not specifically authorised;

transmit spam, chain letters, contests, junk email, surveys, or other mass messaging and unsolicited advertising or promotional material, whether commercial in nature or not;

violate the rights of any person, including copyright, trade secret, privacy right, or any other intellectual property or proprietary right;

pose as any person or entity or attempt to solicit money, passwords or Personal Data from any person;

reproduce, republish, retransmit, modify, adapt, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Websites or any content on the Websites, except as expressly authorised by us;

transmit or attempt to transmit any computer viruses, worms, defects, trojan horses or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive obscene or destructive;

use the Websites or any content from the Websites in any manner which is in our opinion not reasonable and/or not for the purpose it is made available; or

act in breach of any term or condition of use or other condition imposed by us or any law.

We reserve the right to exercise whatever means we consider necessary to prevent unauthorised access to or use of the Websites, including instituting technological barriers, or reporting your conduct to any person, entity or governmental or other authority.

Reporting violations

You may report any suspected violation of these Terms to us by using the following email info@superbee-australia.com.au. We will investigate the matters and take any actions we consider appropriate.

User accounts

As a user of the Website, you may be asked to register with us and provide Personal Data, such as your first name, last name, email address and mobile number. Subject to our Privacy Policy, you are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. You agree to indemnify us for any damages, loss or other liability incurred or suffered by us as a result of any false, inaccurate or incorrect information provided to us, and any use of the account by you.

If you think there are any possible issues regarding the security of your account on the Website, inform us immediately so we may address them accordingly.

All users have the ability to opt in and out of all communications received from Superbee Australia.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Online Orders

Our Online Terms Of Sale are incorporated into these Terms.

Third Party Content

The Websites may contain Third Party Content.

We do not control and are not responsible for Third Party Content and you bear all risks associated with your access to and use of Third Party Content.

Any Third Party Content made accessible by us is provided on an ‘as-is’ and ‘as available’ basis without any warranty of any kind. Third Party Content may be indecent, offensive, inaccurate, infringing or otherwise objectionable or unlawful, and we are not responsible for and under no obligation to control, monitor or correct Third Party Content. We do not have a practice of monitoring or making inquiries about Third Party Content, do not endorse and make no express or implied representations concerning Third Party Content.

We reserve the right to take remedial action if any such content violates applicable restrictions under these Terms, including the removal of, or disablement of access to, such content.

The owner, author or provider of such Third Party Content retains all rights in and to that content, and your rights to use such Third Party Content are subject to and governed by the terms applicable to such content as specified by such owner, author or provider.

Privacy

Our Privacy Policy www.superbee-australia.com.au/PrivacyPolicy is incorporated into these Terms.

Cookies are small pieces of information captured when your device is used to access online content. Our Privacy Policy outlines how we use cookies. If you disable cookies on your browser or device, you may not be able to experience all features of the Websites.

Disclaimer

Except as otherwise required by law:

the Websites are provided ‘as is’ and ‘as available’ without any express or implied guarantees, conditions or warranty;

we make no representations and give no warranties in respect of the Website information including that such information is reliable, accurate, suitable for your purposes or without errors, omissions or viruses;

we make no representations and give no warranties in respect of the means of accessing any Website Information, including software operating in connection with the Websites; and

we make no representations and give no warranties in respect of, and accept no responsibility for, any websites operated or controlled by anyone other than us which are or may become linked or framed to or from the Websites.

We do not guarantee continuous, uninterrupted or secure access to the Websites.

You acknowledge that access and use of the Websites (including the software operating in connection with the Websites) may be interfered with by numerous factors outside of our control.

We cannot ensure that any files you download from the Websites will be free of viruses or contamination or destructive features or that the data you upload onto our systems will never be accessed without our consent or that our systems are impenetrable.

We are not responsible for loss of or corruption of any data that is entered or uploaded by you or by a third party (including your customers) in relation to your use of the Websites.

Limitation of liability

You agree that, to the maximum extent permitted by law, we and our related entities, directors, officers and agents are not liable to you or anyone else for any loss or damage (including any direct, indirect, special or consequential loss) in tort (including negligence) or otherwise arising out of, or in connection, with the use of the Websites, your reliance on anything contained in or omitted from the Websites, being unable to access the Websites for any reason (including our negligence) or the failure of the Websites for whatever reason (including our negligence).

Subject to the terms set out below under the heading ‘Australian Consumer Law’ and to the maximum extent permitted by law, our maximum liability for all claims related to the Websites and your use of the Websites will be the lesser of an amount (not exceeding the amount paid by you to us in the 12-month period preceding your claim) and $5,000. This limit applies collectively to us and our related entities, directors, officers and agents. We will not be liable for special, incidental, exemplary, indirect or consequential loss or damages, or lost profits, business, value, revenue, goodwill or anticipated savings in any circumstances. You agree not to bring legal action or make a claim arising out of or related to your account, or any services you use, more than two years after the cause of action arose.

Indemnity

You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us arising from or which is directly or indirectly related to your breach or non-observance of any of these Terms and your use of the Websites, or any breach, or alleged breach, of intellectual or other proprietary rights or interests of third parties.

Australian Consumer Law

If you fall under the definition of a consumer under the Australian Consumer Law while using the Websites, nothing in these Terms is intended to remove your rights under the Australian Consumer Law, including to statutory guarantees that may apply to the Websites. If we are entitled to limit the remedies available to you for breach of such guarantees, we expressly limit our liability to either supplying the affected goods and services again or paying the cost of supplying the goods and services again.

Invalidity

If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms will not be affected and all other part remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Governing law

These Terms are governed by the laws of Victoria, Australia

Store Privacy Policy

Website Terms of Use

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